Complaints Procedure

1. Our Commitment

Merchant Business Advance is committed to providing an exceptional standard of professional brokerage service. If you are dissatisfied with any aspect of our service, we take your concerns seriously and aim to resolve issues swiftly and equitably.

2. How to Submit a Complaint

You may submit a complaint by telephone, email, or in writing:

• Telephone: 0800 7720 230 (Mon–Fri, 9am–6pm)
• Email: [email protected]
• Postal Address: Complaints Officer, Merchant Business Advance, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

3. Our Resolution Process

Upon receiving your complaint, we will:

• Acknowledge receipt in writing within 3 business days.
• Conduct a thorough, impartial investigation into the circumstances.
• Provide a formal written Final Response within 8 weeks outlining our findings and any remedial actions.